Pilihan program
| Tipe program | Durasi | Biaya kuliah | Tanggal Mulai | Tempat |
| Purna Waktu | 1 Hari | Hubungi universitas | 12-APR-12,29-JUN-12 |
Marketing Institute ...
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| Purna Waktu | 1 Hari | Hubungi universitas | Hubungi universitas |
At client site (Sing...
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Ringkasan program
In this course participants will gain insights, strategies and new ideas to develop service leadership and drive internal service excellence within their departments and organisation. They learn to identify service leadership traits, and renew their habits and practices to be exemplary service leaders. Through practical case studies, application and discussions, participants will learn to assess their organisation and department in terms of internal service excellence, and develop an achievable and concrete plan to improve and implement changes. They learn to view service excellence from an organisational point of view, incorporating communications, processes, human resource issues and challenges. Great service starts from the top but also in the middle. Managers, department heads and team leaders need to be successful drivers for service excellence within the organisation and their own departments. True service leadership is when every individual in the company, whether at the frontline or backend, is a leader in making the customer happy and satisfied. For organisations who serve corporate or key customer accounts, the importance of service leadership and internal service excellence is even more critical: customer loyalty requires the attention of every manager and leader; quality service requires strong teamwork across functions and departments; and the competitive advantage of the company hinges on the service orientation of each and every employee. This course benefits manager, executives and team leaders who are responsible to establish, improve and drive customer service initiatives will benefit from this course. Division heads and managers who oversee non-frontline functions such as information technology, human resource, administration, marketing etc but who needs to establish an internal and external customer-focused orientation in their departments will also benefit from this course. On completion of this course, students will receive certificate of participation.
Kualifikasi
Sertifikat
Institusi penerbit ijazah
Marketing Institute of Singapore Training Centre (MIS)
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Hotcourses berupaya memastikan kebenaran informasi mengenai rincian program namun semua informasi tersebut hanya bersifat indikatif dan dapat berubah sewaktu-waktu. Harap memeriksa kembali dengan Marketing Institute of Singapore Training Centre (MIS)
