Pilihan program

Ringkasan program

The telephone is the key mode of communication with customers in most organisations today. The telephone is often student’s customer's first point of contact with their company. Customers often form an impression of their company from the quality of one call or from the point of first contact. It is essential to understand, not just which techniques can be effective to influence customers but also the advantages and disadvantages of communicating by telephone. This course provides participants with the skills necessary to handle all telephone calls effectively and professionally to generate the confidence and respect of customers. This course is not only applicable to front line staff but also for Sales and Service Professionals who want to project a professional image when communicating with customers on the telephone. Managers and team leaders of sales and service teams responsible for inbound, outbound sales and customer service will also learn to enable their team members to communicate effectively with customers on the telephone and manage difficult situation. On completion of this course, students will receive certificate of participation.

Kualifikasi

Sertifikat

Institusi penerbit ijazah

Marketing Institute of Singapore Training Centre (MIS)