Pilihan program
| Tipe program | Durasi | Biaya kuliah | Tanggal Mulai | Tempat |
| Purna Waktu | 2 Hari | Hubungi universitas | 15-MAR-12,17-MAY-12 |
Marketing Institute ...
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| Purna Waktu | 2 Hari | Hubungi universitas | Hubungi universitas |
At client site (Sing...
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Ringkasan program
This course covers identifying, assessing and managing customer expectations, setting customer service standards and resolving issues, as well as maintaining and improving customer relationships. It is a national competency unit from the Business Management (BM) Workforce Skills Qualifications (WSQ). Upon completion, participants will gain the knowledge and skills to manage their customer more effectively. Competency elements covered in this unit includes: identify and assess customer expectations to meet customer needs; set customer service standards to ensure that customers receive a consistent experience; manage customer expectations to increase customer satisfaction; resolve issues in accordance with organisational procedures; maintain and improve relationships to enhance customer retention. On completion of this course, students will receive certificate of participation.
Kualifikasi
Sertifikat
Institusi penerbit ijazah
Marketing Institute of Singapore Training Centre (MIS)
Global Diploma - Diploma in Commerce (Financial Management)
Kaplan Higher Education Academy
Keterangan program: This diploma programme consists of eight subjects. Graduates can then move on to pursue bachelor degree programmes with one ...baca lebih lanjut
Diploma in Design and Media (Advertising)
Nanyang Academy of Fine Arts (NAFA)
Keterangan program: This major is concerned with both practical and theoretical issues concerning advertising design. The business of ...baca lebih lanjut
Global Diploma - Diploma in Commerce (Marketing Management)
Kaplan Higher Education Academy
Keterangan program: This diploma programme consists of eight subjects. Graduates can then move on to pursue bachelor degree programmes with one ...baca lebih lanjut
Diploma in Fashion Merchandising and Marketing
Nanyang Academy of Fine Arts (NAFA)
Keterangan program: This programme is designed to help students achieve their goal of becoming a fashion merchandiser, apparel merchandiser or ...baca lebih lanjut
Diploma in Banking, Securities and Investment Management
Kaplan Higher Education Academy
Keterangan program: The Diploma in Banking, Securities and Investment Management, jointly offered with Chartered Institute for Securities and ...baca lebih lanjut
Hotcourses berupaya memastikan kebenaran informasi mengenai rincian program namun semua informasi tersebut hanya bersifat indikatif dan dapat berubah sewaktu-waktu. Harap memeriksa kembali dengan Marketing Institute of Singapore Training Centre (MIS)
