Pilihan program

Ringkasan program

This course focuses on key aspects of the sales and customer relationship-building processes in face-to face interactions. Participants will learn to improve and maintain a professional corporate image when meeting and interacting with customers. Through personalised assessments and feedback, participants will gain awareness of specific areas where they should improve their image and appearance. In this highly competitive market, it is also important to build customer loyalty through a credible and reliable service mindset. Participants will therefore learn and apply a systematic yet flexible approach to assess customer's issues, empathise with their concerns, and sell to target those needs and concerns. Through interactive activities and reflective exercises, participants will also improve their ability to handle situations when they have to say 'no' to customer’s requests by using powerful techniques of empathy, assurance and positive language. This course is suitable for sales professionals or anyone who has to interact with and sell to customers in a face-to-face context. Those who need to impress their customers with a professional image and win customers with strong verbal and non-verbal skills will benefit from this course. On completion of this course, students will receive certificate of participation.

Kualifikasi

Sertifikat

Institusi penerbit ijazah

Marketing Institute of Singapore Training Centre (MIS)