Pilihan program

Ringkasan program

This course is designed for managers who wish to develop the full potential of their teams, enabling their staff to exceed even their own personal expectations. This includes setting clear objectives, measuring team and individual performance and motivating staff to improve performance; and to create a high performance culture, supervisors and officers need to develop effective performance management skills. The learning objectives of this course: understand the link between effective performance management and company's goals and team results; create and measure objectives; run effective appraisal meetings to encourage staff to reach agreed goals and pick up any development opportunities; confidently deal with difficult performance issues positively for all involved; recognize when to give formal and informal motivational feedback; developing a personal action plan to apply concepts to real work situations. A Certificate of Participation will be awarded upon completion of the course.

Modul program

The modules are as follows: Understand the purpose and benefits in managing performance, Explore traditional and contemporary practices and models in performance management, Steps in managing performance, Examine the different roles and responsibilities of a supervisor in managing performance, Understand the importance of setting clear goals, The link between performance objectives and organizational strategy and results, Understand coaching - its principles and benefits Explore models and tools in coaching others, Providing recognition and helping people learn from success, Preparing a personal action plan to support their return to the workplace, Framework for identifying behavioral indicators on good and poor performance, Approaches to creating effective development plans and managing poor performance, Principles of constructive feedback and the performance feedback loop, Getting the message across and accepting the message- useful models and frameworks, Preparing for a performance discussions and gathering and assessing information, Concepts of successful discussions and Pitfalls of performance appraisals and ratings, Dealing with difficult conversations and situation, Legal and ethical issues, Preparing a personal action plan to support return to the workplace.

Kualifikasi

Sertifikat

Institusi penerbit ijazah

Image International Singapore