The Certificate IV in Hospitality strengthens your hospitality skills and prepares you to work in a supervisory or team leader role in a wide range of hospitality organisations including restaurants, hotels, clubs, pubs, cafes and bars.
Become a concierge, bar or gaming supervisor, shift manager or front office supervisor. Study with TAFE NSW and develop your knowledge of industry operations.
You will learn essential leadership, communication and service skills for an exciting career that can serve you all over the world.
Through theory and practical course work, you will learn to:
Lead and manage people
Monitor work operations
Provide advice on food and beverage pairings
Enhance customer service experiences
Manage conflict in the workplace
Manage diversity in the workplace
Contribute to work health and safety procedures
TAFE NSW is known for delivering theory along with practical learning. You will strengthen your practical skills in hospitality, including:
Business operation skills
Working in a fast-paced environment
Providing excellent customer service
Implementing and monitoring safety
Making espresso coffee
Providing responsible service of alcohol
Creating reservations for accommodation
Stand out in a global job market by developing a range of key soft skills that equip you with the confidence to work in the hospitality industry:
Leadership and management abilities
Strong communication and interpersonal skills
Problem solving strategies to meet client expectations
The ability to work independently and as part of a team
Attention to detail
Professionalism
A strong set of service values
Technology is changing the way the global hospitality industry operates. Apps in particular, are increasingly important in the way hoteliers manage guest services and can now control many aspects of the guest cycle and experience.
Social networks and hospitality rating platforms like TripAdvisor have had a big impact on customers. This has led to increased transparency in the industry and ultimately, to improved quality of service provided by hospitality organisations.
As the standard of service increases in the hospitality industry, new job profiles have emerged to meet the challenge. Qualifications and quantitative competencies (like forecasting and budgeting) are becoming important for success in the industry.
* Biaya yang tercantum di halaman ini untuk tujuan indikatif, silahkan baca informasi resmi dari universitas bersangkutan
22 Juli 2024
Kingswood Campus
12-44 O'Connell Street,
KINGSWOOD,
New South Wales,
2747, SYDNEY, Australia
Year 10 or equivalent
English Language Requirements:
Mungkin ada beberapa persyaratan IELTS yang berbeda, tergantung jurusan yang kamu ambil
TAFE NSW – pendidikan kejuruan & penyedia pelatihan terbesar di Australia, mendidik para mahasiswa untuk siap kerja melalui pembelajaran praktikal.