Course Description:
This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.
Qualifications:
Student must complete 9 core unit and 12 elective units to finish this course.
Course Structure:
Core
BSBDIV501 Manage diversity in the workplace
SITHIND004 Work effectively in hospitality service
SITXCCS007 Enhance customer service experiences
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXHRM001 Coach others in job skills
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXWHS003 Implement and monitor work health and safety practices
Elective
SITXFSA001 Use hygienic practices for food safety
SITXCCS002 Provide visitor information
BSBITU402 Develop and use complex spreadsheets
SITEEVT005 Plan in-house events or functions
SITXFIN002 Interpret financial information
SITHFAB002 Provide responsible service of alcohol
SITXHRM002 Roster staff
SITXINV004 Control stock
BSBWRT401 Write complex documents
SITXINV003 Purchase goods
SITXLAN003 Conduct oral communication in a language other than English
SITHIND002 Source and use information on the hospitality industry
Course Duration:
54 weeks or 1400 hours. 20 hours per week consisting of face-to-face lectures, supervised tutorials and projects, and online training.
Career Prospects:
To suit the client/individual
Royal Brisbane Institute of Technology
Westbrook Campus,
48 Althaus Road,
WESTBROOK,
Queensland,
4350, TOOWOOMBA, Australia
To suit the client/individual
Toowoomba Campus
53-59 West Street,
NEWTOWN,
Queensland,
4350, TOOWOOMBA, Australia
