New Zealand Diploma in IT Technical Support (Level 5)

Techtorium - New Zealand Institute of Information Technology

Our Level 5 New Zealand Diploma in IT Technical Support is our entry level Computer Engineering diploma. Whatever your background, we will teach you the basics needed for entry level tech jobs or further study in the tech space. In this programme, you will learn to:

• Assemble, repair, and manage computer hardware and network devices.
• Troubleshoot networks and configure routers, Wi-Fi, and firewalls.
• Manage databases utilising SQL server.
• Understand the basics of cybersecurity and modern desktop provisioning.
• Dive into cloud solutions using Microsoft Azure and Microsoft 365, covering tools such as SharePoint, Exchange, Teams, and OneDrive.

What is an Tech Support Engineer?

A Tech Support Engineer troubleshoots technical issues for colleagues, clients, and customers using problem-solving and critical thinking. They collaborate with IT pros like Systems Engineers and Network Analysts. With experience, they can advance into senior roles.