The Diploma of Hospitality Management gives you the advanced skills and knowledge you need to succeed in a supervisory or management role in the hospitality industry.

This course combines practical skills with contextualised business knowledge so you can thrive in this fast-paced global industry.

Through theory and practical course work, you will learn to:

Lead hospitality services in real and simulated environments
Manage and deliver operational plans
Enhance customer service experiences
Prepare and manage budgets
Manage difficult situations and conflict
Lead a team of professionals
Research and comply with regulatory requirements
Roster staff
Implement and monitor work health and safety practices

TAFE NSW is known for delivering theory along with practical learning. You will strengthen your practical skills in hospitality, including:

Leadership and management skills
Managing people from diverse social and cultural backgrounds
Providing excellent customer service
Advanced sales techniques
Managing financial transactions

Stand out in a global job market by developing a range of key soft skills that equip you with the confidence to work in the hospitality industry:

Strong communication and interpersonal skills
The ability to build a positive team culture
The drive to provide outstanding customer service
Problem-solving strategies
The ability to work independently and as part of a team
Professionalism

Technology is changing the way the global hospitality industry operates. Apps in particular, are increasingly important in the way hoteliers manage guest services and can now control many aspects of the guest cycle and experience.

Social networks and hospitality rating platforms like TripAdvisor have had a big impact on customers. This has led to increased transparency in the industry and ultimately, to improved quality of service provided by hospitality organisations.

As the standard of service increases in the hospitality industry, new job profiles have emerged to meet the challenge. Qualifications and quantitative competencies (like forecasting and budgeting) are becoming important for success in the industry.