Certificate in Customer Service Excellence (Accelerated)

Toronto School of Management

This 24-week program concludes with a 12-week capstone project on real-world applications in areas related to hospitality and tourism. Powered by inRoad and Perlego, the program includes hands-on training with the inroad property management system. This 24-week program will train you to become a leader in delivering unparalleled customer service and experiences. Learn from industry experts on hospitality management such as front desk operations, food and beverage service, and customer experience. Students will develop core competencies such as problem-solving, relationship-building, leadership, and teamwork. Program Outcomes• Learn about the different aspects of hospitality management such as front desk operations, food and beverage management and customer service• Gain excellent communication skills that will allow you to work in any business environment• Focus on the latest developments in the hospitality and tourism industry• Identify and understand the techniques and theoretical knowledge required in the modern hospitality and tourism environment• Develop competencies such as effective problem-solving, communication skills, excellent customer service skills, leadership and teamwork• Acquire the necessary knowledge and skills needed to be successful in the hospitality and tourism industry• Strengthen your resume with Canadian work experience