This course is 30 weeks in class plus 30 weeks of co-op
About the Program
Improve your communication skills while learning essential Canadian workplace skills in customer service. Courses include professional presentation skills, sales, hospitality, food and beverage and event planning.
Program Highlights
Earn a Canadian diploma or certificate & gain work experience in Canada.
English requirement: ILAC Level 8 | IELTS Academic 4.0
100% guaranteed job placement during co-op.
Co-op Work Experience
During the co-op term, you will practice customer service knowledge you have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés. Our Co-op Advisors support students throughout the process of finding the right placement. Students are allowed to work full-time during the co-op component.
Your work experience during the co-op term may include entry-level positions as:
Sales Representatives – NOC 6552
Sales Ambassadors – NOC 6552
Retail Sales – NOC 6552
Barista – NOC 6511
Reception – NOC 6511
Hotel Front Desk – NOC 6511
Working in Canada While You Study
Full-time students who qualify are permitted to work off-campus up to 20 hours per week during their study component.
Learning Outcomes
By the end of this program, students will be able to:
Apply customer service strategies reflecting current trends in the hospitality industry.
Demonstrate occupational skills, roles, and responsibilities to create a positive customer service experience in various hospitality positions.
Conduct oneself in a professional manner demonstrating an understanding of workplace norms, guidelines, regulations and legislation.
Demonstrate the language skills needed to successfully communicate in English with customers and in a workplace context.
Perform administrative and project-based tasks required in the workplace demonstrating teamwork skills.
Demonstrate the professional techniques needed in the workplace context including the use of personal and organizational technology.
Courses
Language Foundations for Business
English Skills Development
Business Communication Skills
Professional Presentation Skills
Canadian Workplace Essentials
Food and Beverage Service
Front Desk Service
Customer Service Skills
Event Planning
Sales Fundamentals
13 Mei 2024, 24 Juni 2024, 12 Agustus 2024, 23 September 2024, 4 November 2024
Vancouver campus
688 West Hastings Street, 3rd Floor,
British Columbia (BC),
V6B 1P1, Canada
13 Mei 2024, 24 Juni 2024, 12 Agustus 2024, 23 September 2024, 4 November 2024
ILAC International College
920 Yonge St., 4th Floor,
TORONTO,
Ontario (ON),
M4W 3C7, Canada
Educational Qualification: High School/Secondary School Diploma or higher education
Interview: Successful interview with an ILAC International College team member.
English Proficiency: ILAC English level 8 or IELTS Academic 4.0