Ontario College Diploma in 9-1-1 Emergency and Call Centre Communications

Durham College

When emergency calls come in, lives are on the line and they are counting on you. Telecommunicators in 9-1-1, Fire, Medical, and Police Communication Centres face this intense pressure every shift. They must think quickly, make smart decisions, and use excellent judgment - crucial skills for the profession.The 9-1-1 Emergency and Call Centre Communications program prepares students to thrive in high-stakes environments as well as non-emergency centres. What sets us apart is our unique endorsement by the internationally recognized Association of Public Safety Communications Officials. Be job ready by engaging in hands-on simulations with cutting-edge industry computer-aided dispatch software. And learn how to prioritize well-being through comprehensive training in self-care, resilience, mindfulness and mental health.Mental health is a crucial component of this challenging profession and one that Durham College takes very seriously. In addition to skills directly related to the job, the 9-1-1 Emergency and Call Centre Communications program will teach you how to prioritize well-being through comprehensive training in self-care, resilience, mindfulness and mental health.

Faculty of Social and Community Services (SCS)